TRACK IT


Service Request Form

When you submit your service report, it will be entered into a database for tracking purposes. It will be associated with the name under which you submit the form. After an initial assessment by the support department, the resolution of the problem will be assigned to the  appropriate department/analyst/engineer. Periodically notices will be  reported by you the client in the Known Problems section of this page, and tips or workarounds on the FAQ page. Only Authorized Users Can Submit Requests

Please Read (Support Policies)

Please be as specific as possible when describing the problem.

  1. What type of problem are you experiencing?
    Status Level Please Place a Sticky on Equipment needing Repair

  2. What operating system are you using?


  3. Please enter a brief one-line description of the problem or request:

    (example: "Netscape Bookmarks missing...")

  4. If the problem is reproducible, please copy and paste or list the steps required to cause it, leaving a blank line between steps: Omit if its a request.      Example: "Need new computer set up..."

    (example: "1. Create a new file. 2. Insert some text ...")



  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide the following information in case a phone/onsite/email contact is needed:

    Faculty/Staff Authorization is a must before request will be processed

    Account/Grant to Be Billed 

    Fee Structure Per Request
    Computer Setup $10
    Technical Support $10
    Network Setup $10
    Training 1st 30min free $10/hr

    Prevention/Email/Phone Support /Acct Creation/Computer Labs No Charge

    Any Missing Info Will Cause a Delay of Services

    Name:    
    Phone:   
    E-mail:  
    Location:   
    DO NOT FILL IN BELOW (OFFICE USE ONLY)                                                                                                         
    RESOLUTION
    STATUS
    TECH ASSIGNED

  {PLEASE BE PATIENT--SUBMITTING TAKES 5-10 SECONDS--FOLLOWED BY CONFIRMATION AND AN EMAIL RESPONSE}

 YOUR CASE NUMBER IS Hit Counter